Please enable JavaScript to view this site.

Help & Advice

Exclamation-icon

Make sure you remove any existing virus protection product such as McAfee, Norton, Kaspereky or Avast before you install AVG

 

This can be done via Control Panel > Programs & Features (Uninstall a Program) or Settings > Apps > Apps & features

 

 

If you are reinstalling AVG due to a problem with existing installation as advised by PC Assist then you DO NOT need to uninstall existing version first

 

1

Download the AVG Internet Security installer by clicking here

 

If using Internet Explorer or Microsoft Edge then when prompted click Run in the dialog that appears at the bottom of the screen

 

If using Google Chrome then the download will start automatically and appear down the bottom left corner of your screen, when it has finished downloading double click the icon to continue the installation process

 

When the User Account Control warning appears (as shown below) click Yes to continue

 

avg_new_installation_security_prompt

 

2

You will then see the following screen whilst AVG downloads the files required, and prepares for installation

 

avg_new_installation_1

 

3

When all the files have downloaded you will see the following screen - click Install to proceed with the installation

 

You may if you wish untick the option to install Google Chrome web browser - but I would highly recommend using the browser instead of Internet Explorer or Edge

 

avg_new_installation_2

 

4

AVG will now install and the installation progress will be shown down the bottom right corner (as per image shown below)

 

If you are reinstalling to fix a problem or to upgrade an older version of AVG Internet Security then you may be prompted during this stage to restart your computer, once restarted the installation process will automatically continue

 

avg_new_installation_3

5

Once the installation is complete the above progress dialog will disappear

 

If the AVG interface doesn't open automatically then you can open it via the icon on your desktop (first image below) or via the icon on the taskbar (second image below) - N.B. sometimes you need to click the upward arrow as circled in red to see all the icons available on the taskbar

 

avg_new_installation_4

 

6

Once AVG is installed and the main interface is opened you will see the screen below

 

If this is a new installation then you will be prompted to activate - if so click the Activate Now button as shown circled in red below

 

If this is an upgrade or you are reinstalling to fix a problem then it usually remembers your previous activation so you won't see the blue box below and can skip to step

 

avg_new_installation_5

 

7

Click on Enter Licence (as shown circled in red below)

 

 

avg_new_installation_6

8

Copy/Paste (or type) your License Number (from the email you received when purchasing/registering AVG) in the boxes below and then click Enter Licence

 

N.B. If you already have AVG installed and are upgrading to a new version then the license number may already be shown

 

 

avg_new_installation_7

9

You will then see the screen below - as you have just installed the latest version it is already fully updated so you can click OK

 

avg_new_installation_8

10

You will then see the screen below which confirms you have activated AVG Internet Security and shows the expiry date - click Close to continue

 

avg_new_installation_9

11

Finally you will see the screen below which confirms AVG is installed, activated and that you are fully protected - you may click the X in top right corner to close

 

avg_new_installation_10