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Help & Advice

This page will be updated as and when there is news on changes or updates to Windows 10:-

 

23/03/17 - Windows 10 "Creators" Update

The "Creators Update" is the next major update to Windows 10 and will be delivered automatically via Windows Update in the same way as normal updates starting from the 11th April

 

It is again being rolled out in waves so not everyone will receive it on the release date, you may have to wait a few days or weeks

 

Once it has finished downloading in the background you will be prompted to restart your computer to complete the upgrade (or it will do it automatically the next time you shutdown/restart)

 

During the installation / update process you will see the screen below which shows you the update progress

 

creators_install_win10

 

Once the upgrade has completed your computer will reboot one more time and you will then see the usual Windows 10 login screen - once you have logged in it will complete the final stages of the update during this time it will show the following messages on screen - "Hi", "We’ve update your PC", "Getting things ready – please don’t turn off your PC", "These updates help protect you in an online world" and finally "Let’s start"

 

For details of what has changed in this version of Windows 10 see the What's New in Windows 10 Creators Update section

 

N.B. For AVG Internet Security users you may need to restart the computer one more time before your internet access works, this is so that AVG can reconfigure its settings after the Windows 10 upgrade - see below for more details

 

 

23/03/17 - AVG Firewall requires a reboot after Windows 10 upgrades to a newer version

If you have AVG Internet Security installed and Windows 10 has installed an update to a new version (build) then you may find your internet connection is not initially working

 

This is because AVG also needs to update and reconfigure its firewall after the new version of Windows 10 is installed - and to do this it requires a reboot of the computer

 

Symptoms are that trying to browse the internet results in message such as "page cannot be displayed" or "no connection is available"

 

If you look at the icons in the bottom right corner near the clock then you will likely see a red cross showing on the network connection icon (as shown below)

 

avg_win10_reboot1

You will also see a yellow exclamation mark on the AVG icon (as shown below)

 

avg_win10_reboot2

To rectify the problem and get your internet connection working - open AVG by double clicking the icon in bottom right corner near the clock and click the Restart now button (as shown below)

 

Once Windows has restarted AVG firewall will automatically reconfigure itself and your connection will now be working again

 

avg_win10_reboot3

 

02/08/16 - Windows 10 "Anniversary" Update

The "Anniversary Update" is the next major update to Windows 10 and will be delivered automatically via Windows Update in the same way as normal updates starting from the 2nd August

 

It is being rolled out in waves so not everyone will receive it on the release date, you may have to wait a few days or weeks

 

Once it has finished downloading in the background it will prompt you to restart your computer to complete the upgrade (or it will do it automatically next time you shutdown/restart)

 

During the installation / update process you will see the screen below which shows you the progress

 

N.B. During this time your screen may go black/blank several times, do not panic and turn off the computer, just wait patiently and the upgrade process will continue. The computer will also restart several times

 

anniversary_install

 

Once the upgrade has completed your computer will reboot one more time and you will then see the usual Windows 10 login screen - once you have logged in it will complete the final stages of the update during this time it will show the following messages on screen - "Hi", "We’ve update your PC", "Getting things ready – please don’t turn off your PC", "These updates help protect you in an online world" and finally "Let’s start"

 

For details of what has changed in this version of Windows 10 see the What's New in Windows 10 Anniversary Update section

 

N.B. For AVG Internet Security users you may need to restart the computer one more time before your internet access works, this is so that AVG can reconfigure its settings after the Windows 10 upgrade - see below for more details

 

29/07/16 - Windows 10 Free Upgrades

The free upgrade period for Windows 10 ended on July 29th 2016 - if you wish to upgrade from Windows 7 or Windows 8.1 to Windows 10 you will have to pay for the upgrade, or buy a new computer with Windows 10 installed

 

 

12/11/15 - Windows 10 "Fall" Update

The first major update for Windows 10 was released on 12 November 2015 - known as the Windows 10 "Fall" Update it contains various improvements to the Start Menu, Tablet mode, Cortana, Microsoft Edge and also lots of "under the hood" improvements to make the operating system smoother and more stable

 

This update will be automatically installed via Windows Update over the coming days/weeks just like any other update, when your computer reboots it will go through an automated setup routine (see image below) to upgrade to the latest version - this will not affect your data or programs

 

news_fall_install_win10

 

All of the reference guides have been updated to cover any changes in this release

 

29/07/15 - Windows 10 Released

The latest version of Microsoft's Windows operating system has been released today

 

Windows 10 is available as a free upgrade to all Windows 7/8.1 customers who upgrade within the first 12 months after release, once upgraded you will continue to receive free upgrades for the life of that device

 

Please note that Windows 8 is not eligible for the free update unless you have installed the free Windows 8.1 update released in October 2013 - see guide here for instructions if you haven't yet done this

 

Click here to see a brief guide to what’s new in Windows 10

 

N.B. The free upgrade period ended on 29/07/16