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Running Quick Assist

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Below are instructions for running Quick Assist so I can connect remotely to your computer to fix problems:-

 

1

Down the bottom left hand corner locate the box where it shows Type here to search (as per image below)

 

QuickAssist_1

Type the word quick in the box (as per image below)

 

QuickAssist_2

 

2

A menu will then appear, at the top of that menu will be Quick Assist (as shown circled in red below) - click on this icon to open the program

 

QuickAssist_3

 

3

In the Quick Assist windows which appears enter the number I have given you in the box and click the Share screen button

 

QuickAssist_4

 

4

You will then briefly see a message on the screen "Waiting for helper to set up this session"

 

Wait for the message to go

 

5

You will now see the following screen where you need to click Allow to confirm the remote connection

 

QuickAssist_5

 

6

After a few moments the screen will change and you will see the menu below appear at the top of the screen confirming that I am now connected

 

I now have full control of your screen, keyboard and mouse and can now complete whatever task I am doing for you remotely

 

You can if you wish disconnect me at any time by clicking the X in the top corner (as shown circled in red below)

 

QuickAssist_6

 

7

When I have finished working on your computer (or you have chosen to end the connection by clicking the X as above) you will see the screen below to confirm the remote connection has now been ended - you can close this window by clicking the X in top right corner

 

QuickAssist_7