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Running Quick Assist

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Below are instructions for running Quick Assist so I can connect remotely to your computer to fix problems:-



Down the bottom left hand corner locate the box where it shows Type here to search (as per image below)



Type the word quick in the box (as per image below)




If you cannot see the search box shown above then click the Start button, and either type quick and go to step 2, or browse to All Apps > Windows Accessories > Quick Assist and go to step 3 below



A menu will then appear, at the top of that menu will be Quick Assist (as shown circled in red below) - click on this icon to open the program





In the Quick Assist windows which appears enter the number I have given you in the box and click the Share screen button





You will then briefly see a message on the screen "Waiting for helper to set up this session"


Wait for the message to go



You will now see the following screen where you need to click Allow to confirm the remote connection





After a few moments the screen will change and you will see the menu below appear at the top of the screen confirming that I am now connected


I now have full control of your screen, keyboard and mouse and can now complete whatever task I am doing for you remotely


You can if you wish disconnect me at any time by clicking the X in the top corner (as shown circled in red below)





When I have finished working on your computer (or you have chosen to end the connection by clicking the X as above) you will see the screen below to confirm the remote connection has now been ended - you can close this window by clicking the X in top right corner





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