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Below are instructions for running TeamViewer which is the software I use so I can connect remotely to your computer to fix problems:-

 

Checking for desktop icon

No1_Green

If you have received remote support from me in the past (or previously used TeamViewer) then you should already have an icon on your desktop.

 

So firstly please check on your desktop for an icon titled "PC Assist Remote Support", it will look similar to the image shown below.

 

N.B. If you have TeamViewer which you use for work or another purpose you may still have an icon but it will be titled "TeamViewer" or "TeamViewerQS", this is fine and can still be used, just some of the screens may appear slightly different than the screenshots shown in the later instructions below.

 

TeamViewer_DesktopIcon

 

If you DO have the icon then move on to the next section - Running TeamViewer.

 

If you DON'T have an icon then scroll down to the section - Downloading TeamViewer.

 

Running TeamViewer

exclamation

N.B. In 2023 a new version of TeamViewer was released.

 

The icon on your desktop will look like one of those shown below - old or new version is denoted by the colour of the icon.

 

 

TeamViewer_DesktopIcon_Temp

 

Some of you that have had remote support from me before will still have the old version (A) - over the next few months as and when I connect to you next I will slowly replace all the old versions with the new version (B)

 

But in the meantime the instructions below will cover both versions, so please go to step A or step B depending on which colour icon you have.

 

N.B if you are unsure which version you have it will become apparent from the screen you see once you have double clicked the icon, so you can refer to the example images shown in sections A and B below.

 

Please proceed to section A or B below.

 

A

Double click the desktop icon.

 

TeamViewer_DesktopIcon_old

 

Click Yes on the security prompt which appears (as shown below)

 

TeamViewer_UAC_old

 

After a short delay you will see the screen as per example shown below which displays the ID and password I need to connect.

 

Email, Text or Call me with this ID and Password and I will then take over control of your computer.

 

 

TeamViewer_ID_old

 

DO NOT at this point close the window using the X in top corner - this window HAS TO STAY OPEN for me to be able to connect to you.

 

N.B. If you have followed all the steps above and cannot see the TeamViewer window then check it has not popped up behind your other open windows, you can do this by closing or minimizing any other open windows using the icons shown in the top right corner of each window e.g.

 

TeamViewer_Behind

 

B

 

1) Double click the desktop icon.

 

TeamViewer_DesktopIcon

 

2) Click Yes on the security prompt which appears (as shown below)

 

TeamViewer_UAC

 

3) After a short delay you will see the screen as per example shown below.

 

4) If I have provided you with a Session code then enter it in the box and click Connect and proceed to step 5.

 

- OR  -

 

You can Email, Text or Call me with the ID and Password shown instead and read step 6.

 

TeamViewer_ID

 

5) Finally you will see the screen shown below confirming that it is me connecting to your computer click Join and after a short while I will then take over control of your computer.

 

TeamViewer_Join

 

6) If I need to ask you any questions whilst I am connected then these will appear in the chat window which appears down the bottom right corner and you can respond by typing in the empty box and then clicking Send.

 

TeamViewer_Chat

Once I have finished working on your computer I will disconnect and will no longer be able to gain access to your computer unless you allowed me to join again in future.

 

You can click Close.

 

TeamViewer_SessionEnded

 

exclamation

Troubleshooting

 

DO NOT close the TeamViewer window using the X in top corner - this window HAS TO STAY OPEN for me to be able to connect to you.

 

If you have followed all the steps above and cannot see the TeamViewer window then check it has not popped up behind your other open windows, you can do this by closing or minimizing any other open windows using the icons shown in the top right corner of each window e.g.

 

TeamViewer_Behind

 

Downloading TeamViewer

No1_Yellow

Click the button below to start the download of TeamViewer

 

TeamViewer_Download

 

Alternative download link if above not working: https://custom.teamviewer.com/pcassist

 

No2_Yellow

The next step depends on which internet browser you are using e.g. Google Chrome, Microsoft Edge, Firefox:-

 

Google Chrome / Microsoft Edge: After you have clicked the button above the downloaded file (TeamViewerQS.exe) will appear in the top right corner, when it has finished downloading click on TeamViewerQS.exe and after a few moments a security prompt (shown below) will appear, click on Yes and proceed to Step 3

 

Firefox: After you have clicked the button above the downloaded file (TeamViewerQS.exe) will appear in the top right corner, when it has finished downloading click on TeamViewerQS.exe and after a few moments a security prompt (shown below) will appear, click on Yes and proceed to Step 3

 

 

TeamViewer_UAC

 

N.B. There is a video below you can watch to help guide you through steps 1 and 2 if required.

 

No3_Yellow

If you see the below License Agreement then check the "I accept ...." check box and then click Continue and proceed to step 4.

 

If you don't see this box then it means you have already previously accepted the license agreement so skip to step 4.

 

TeamViewer_EULA

 

No4_Yellow

You will then see the screen as per example shown below.

 

If I have provided you with a Session code then enter it in the box and click Connect and proceed to step 5.

 

- OR  -

 

You can Email, Text or Call me with the ID and Password shown instead and read step 6.

 

TeamViewer_ID

 

No5_Yellow

Finally you will see the screen shown below confirming that it is me connecting to your computer click Join and after a short while I will then take over control of your computer.

 

TeamViewer_join

 

No6_Yellow

If I need to ask you any questions whilst I am connected then these will appear in the chat window which appears down the bottom right corner and you can respond by typing in the empty box and then clicking Send.

 

TeamViewer_Chat

Once I have finished working on your computer I will disconnect and will no longer be able to gain access to your computer unless you choose to allow me to connect again in future.

 

You can click Close if the dialog below is still open on the screen.

 

TeamViewer_SessionEnded

 

exclamation_yellow

Troubleshooting

 

DO NOT close the TeamViewer window using the X in top corner - this window HAS TO STAY OPEN for me to be able to connect to you.

 

If you have followed all the steps above and cannot see the TeamViewer window then check it has not popped up behind your other open windows, you can do this by closing or minimizing any other open windows using the icons shown in the top right corner of each window e.g.

 

TeamViewer_Behind

 

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